FAQ

How may we contact you?

If you were unable to find your answer in the Help area of our website. You will have the option to contact our Customer Service Department, if the information does not answer your question, by going to the Contact Us page.

What does the Logo stand for?

The logo represent the spirit of creativity and the avenue of innovative design solutions. it also stands for new discoveries and events.

Do you offer repairs?

What is a Megalog?

A Megalog is a booklet that consist of a magazine and a catalog that is in one.

Can I Order a megalog?

Not yet. It will be available soon.

How are the products made?

Authentic Orleans imagination guarantee Orleans Imagination products are crafted with the highest quality materials, design and workmanship.

How can I be sure that I've made my order correctly?

Once you have placed your order, you will receive a confirmation email. if you do not receive an email, contact our customer  service (CONTACT)

Where is my order?

We aim to dispatch all orders within 24 hours to 48 hours. Estimated delivery times are to be used as a guide only and commence from the date or dispatch, OrleansImagination.com is not responsible for any delays caused by destination custom clearance process.

What payment method can I use?

We offer the following payment methods: Visa, MasterCard, Discover, American Express, and Pay pal.

How much does shipping cost and how long does it take?

All regular shipping is Free. Free? Yes. Free! International shipping is only $15. Regular shipping takes 2-4 weeks. Expedited shipping cost $25 and takes approximately 1-2days.

How long do I have to return an item?

Merchandise may be return or exchange at current price of merchandise with 30 days of perchance.

Do I have to pay anything to return my items?

The only cost associated with returns at Orleansimagination.com is the cost of shipping the item back to us.

Do you offer contest?

Yes! The contest that we offer are opportunity for you to get involved with the website. It is in no way our responsibility to give away on a daily basis, we want to do this , and we encourage you to participate in them.

How do I use the website?

See the Terms & Conditions Section.

OI.com